This Privacy Policy explains how Explore Local processes personal data when you use our website, make a booking, or contact us about culinary and market tours in Makassar.
Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or objection to certain processing. Some requests may be declined where we must keep information for legal, accounting, or security reasons.
To make a privacy request, provide enough information for us to verify your identity and locate the relevant record. We may ask for additional details before responding. If a request is incomplete or cannot be verified, we may be unable to act on it.
Booking, payment, and service records are retained for the period needed to manage the tour, handle follow-up, and meet accounting or legal obligations. Inquiry data is kept for a shorter period unless it becomes part of a confirmed booking or a dispute record. When data is no longer needed, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
Data handling overview
We may collect identification details, contact information, booking and payment records, dietary information, group size, preferred dates and departure windows, meeting-point details, communication content, and technical data such as device, browser, and usage information. Where needed for a tour request, we may also process information relevant to route suitability and service coordination.
We receive personal data when users submit a website request, contact us by email or phone, complete booking or dietary forms, make payment arrangements, or communicate with us about a tour. We may also obtain limited technical data automatically from the website and from service providers involved in payment or site operation.
Cookies may be necessary for core site functions, used to remember preferences, or used to understand how the website is used. Some cookies are session-based and expire when the browser is closed, while others remain for a limited period to support repeat visits and service continuity.
Users may manage cookies through their browser controls and, where available, through on-site preference tools. If cookies are disabled, some parts of the website may not function as intended.
We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect dietary information, arrange meeting-point logistics, process payments, provide guided tasting experiences, send service communications, handle customer support, maintain records, improve website performance, and meet legal, tax, and security obligations.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run bookings and customer service. Where a tour requires coordination, limited information may also be shared with venue or activity partners involved in the confirmed route or tastings.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate fraud or misuse, or support the safety of guests, staff, and service providers. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
